Shipping policy
Shipping Policy
Thank you for shopping at Stenaustin! Here's everything you need to know about how we ship your orders.
Order Processing All orders are processed within 1-3 business days after payment confirmation. You will receive an email with tracking information once your order has shipped.
Shipping Times We ship worldwide from our supplier network. Estimated delivery times are:
- 🇨🇦 Canada — 7-20 business days
- 🇺🇸 United States — 7-20 business days
- 🌍 International — 15-45 business days
Note: Delivery times may vary due to customs processing, carrier delays, or high demand periods.
Shipping Rates
- Canada: Free on orders over $75 | $12.00 under $75
- United States: Free on orders over $100 | From $7.90 based on weight
- International: Calculated at checkout
Tracking Your Order Once shipped, you'll receive a tracking number via email. Please allow 3-5 business days for tracking to update after receiving your notification.
Customs & Duties International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in our pricing.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at [info@stenaustin.com] and we'll investigate immediately.