Refund policy

Return & Refund Policy

At stenaustin, your satisfaction is our priority. Due to the nature of our products and our global supplier network, please read our return policy carefully.

Contact Us First Before returning any item, you must contact us at [info@stenaustin.com] within 30 days of receiving your order. We will assess your situation and provide the best resolution.

Eligible for Refund or Replacement:

• Items arrived damaged or defective
• Wrong item received
• Item never arrived (after 45 days from order date)

Not Eligible for Return:

• Change of mind after order is placed
• Items returned without prior authorization
• Digital products and downloadable items

How We Resolve Issues: Depending on the situation, we will offer one of the following:

• Full or partial refund to your original payment method
• Replacement item sent at no extra cost
• Store credit

Refund Processing Approved refunds are processed within 5-10 business days and will be returned to your original payment method.

Return Address (if applicable and pre-authorized): 143, Hamilton, Ontario, L8H 4Y4, Canada